Satisfaction Survey

At Chase Plastics, your total satisfaction is our number one priority!

To help us better serve you please complete this survey by clicking on the appropriate radio button below. Upon completion, just hit “Submit.”

If you have any questions, make sure to contact our customer service staff at (800) 23-CHASE. Thank you!

Chase Plastic Services is committed to Total Customer Satisfaction

 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Sales Satisfaction

Your Sales person responds within 2 hours to your inquiries
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your Sales person has thorough understanding of the products we represent
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your Sales person contacts you with adequate frequency
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Quotes

Your quotes are received timely
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your quotes are accurate
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your quotes are easy to read and of high quality
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Customer Service (Survey progress about 25% complete)

Your CSR is professional and courteous
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your CSR responds within 2-hours to your inquiries
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your Orders are processed and managed in an efficient manner
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your Blanket Orders and Custom Stocking Programs are managed effectively
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Any discrepancies are resolved in a timely manner
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Material Returns are handled promptly and effectively
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Your orders are shipped as confirmed by your CSR
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Quality (Survey progress about 50% complete)

Material Certifications are accurate and timely
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
MSDS™s are received timely
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
You are satisfied with the quality of our product
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The packaging and labeling is clear and accurate
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Corrective Actions are responded to timely and meet your requirements
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Technical

If requested, you are satisfied with the knowledge and responsiveness of our technical support services
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Accounting and Other

The invoices you receive are timely and accurate
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The Credit Department communicates in a professional manner
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
The Credit Department works with you to avoid credit hold situations
 Strongly Agree Agree Neutral Disagree Strongly Disagree N/A

» Benchmarking (Survey progress about 75% complete)

Compared to your Best Supplier, Chase Plastics™ Sales Account Manager is
 The Best Above Average Average Below Average The Worst N/A
Compared to your Best Supplier, Chase Plastics™ Customer Service Team is
 The Best Above Average Average Below Average The Worst N/A
Compared to your Best Supplier, Chase Plastics™ Product Quality is
 The Best Above Average Average Below Average The Worst N/A
Compared to your Best Supplier, Chase Plastics™ Technical Support is
 The Best Above Average Average Below Average The Worst N/A
Compared to your Best Supplier, Chase Plastics™ Delivery is
 The Best Above Average Average Below Average The Worst N/A
Please provide one area where Chase Plastics can improve its performance:

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